At AI Medical Solutions, we are committed to providing our users with reliable and responsive support to ensure a seamless experience. This Support Policy explains how we assist users with any technical issues, questions, or concerns related to the app. By using HealthVision, you agree to this Support Policy.
If you encounter any technical issues or require assistance while using the HealthVision app, you can contact our dedicated support team via email at ryan@aimedicalsolutions.us. Our support team is available to address your concerns promptly and aims to respond to all inquiries within 1-2 business days. For more urgent issues, we recommend including "Urgent" in the subject line of your email to prioritize your request.
For technical issues that require further investigation, our team may request additional information, such as screenshots, error messages, or device details, to better understand and resolve your problem. All information shared with our support team will be handled in accordance with our Privacy Policy to protect your data.
Our support covers all aspects of the HealthVision app, including registration, Range of Motion (ROM) measurement features, data visualization tools, and exporting or sharing data. If a feature is not working as expected or you encounter a bug, our team is dedicated to resolving the issue as quickly as possible through updates or troubleshooting steps.
We continuously work to improve HealthVision, and your feedback plays an essential role in enhancing the app’s performance and user experience. If you have suggestions or encounter issues, we encourage you to share them with our support team. While we strive to resolve all issues promptly, some problems may require additional time to address, particularly those related to third-party integrations or major updates.
If you experience recurring issues or require further assistance beyond email support, our team may schedule a follow-up to ensure your concerns are resolved to your satisfaction. In the unlikely event that we are unable to address a specific issue, we will provide alternative solutions or guidance where possible.
HealthVision is designed to work on supported devices and operating systems. To ensure compatibility and optimal performance, please keep your app and device updated to the latest versions. Our support team can assist with verifying compatibility and guiding you through update processes if needed.
If you have additional questions or concerns about HealthVision’s features or functionality, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to help you make the most of your HealthVision experience.
Thank you for choosing HealthVision, and we look forward to supporting your healthcare journey.
For assistance, contact:
AI Medical Solutions, LLC
Email: ryan@aimedicalsolutions.us
Address: 15 Highland Ave, Roslyn Heights, NY 11577
AI Medical Solutions
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